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Crocs India Complaints & Reviews

www.shopcrocs.in
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Updated: Aug 11, 2025
Complaints 503
Resolved
11
Unresolved
492
Bad 😕 It seems that Crocs India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Crocs India reviews & complaints(503)

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S
Sudhanjali
Aug 11, 2025
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Urgent Refund Request for Order ID: 165503473

I am writing to formally raise a complaint regarding my pending refund for Order ID:[protected], placed on June 5, 2025, for an amount of ₹3, 597.

I initiated a cancellation due to dissatisfaction with the product color, and the reverse pickup was successfully completed on June 13, 2025. I received confirmation via email that the return was received and that the refund process had been initiated. I was informed that the refund...
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[email protected]
from Chennai, Tamil Nadu
Jun 11, 2025
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Complaint Regarding Repeated Quality Issues

I am writing to formally raise a complaint regarding a pair of Crocs LiteRide I purchased from your Ambattur, Chennai showroom on February 14, 2024 (invoice attached). Unfortunately, I have been facing recurring quality issues with this product.

In January 2025, I noticed a defect and visited your showroom for resolution. While the staff addressed the issue, it took around 10 days for the repair. Disappointingly, the same defect...
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Ankitagoel18
Jun 4, 2025
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Refund not received

I am writing to file a formal grievance against Crocs India, whose official website is https://www.crocs.in, for failing to process a refund despite my prompt return of a product purchased through their platform. The relevant details are as follows: Product Name: Baya Clog K EPK Order Value: ₹2, 097 Order Date: 10th May 2025 Order Received: 13th May 2025 Return Request Placed: 13th May 2025 (same day of delivery) Product Pickup Date: 15th...
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[email protected]
Apr 15, 2025
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I have purchase footwear on 30.03.2025 and given for replacement due to defect at Crocks Anand however till date no response

Address: 14, Narayan nagar Soceity, NKN Road, Nadiad

I have purchase footwear on 30.03.2025 in the evening from Crocs store at Ahmedabad One Mall. On the second day at the time of wearing the button affixed was found damaged. As I am residing at 50 Kms away from Ahmedabad I specially visit Crocs store at Anand for replacement on 03.04.2025. They have taken the footwear and told within 10 days they will inform about status. No other token number to follow up given. I have given my contact number...
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Abhi.glads
from Puttur, Karnataka
Feb 16, 2025
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Escalation Regarding Non-Refund of Amount for order 000268512 containing LiteRide 360 Black Unisex Clog from CROCS

Dear Sir/Madam,

Greeting for the day!

I am writing to formally escalate my issue regarding the non-refund of my payment by Crocs, despite several follow-up attempts. Crocs has received the product which I had returned them in last Oct'2024 (Received an confirmation from as well). After several communications and interactions with the customer service team, the company promised a refund of my amount. However,...
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AbiramiRamesh1001
from Chennai, Tamil Nadu
Feb 3, 2025
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Complaint Against Defective Crocs Product Poor Quality & No Resolution

Address: 4, 45, SH 49, Sri Kapaleeswarar Nagar, Neelankarai, Chennai, Tamil Nadu 600115

Dear Consumer Forum Team,

I purchased a pair of Crocs on October 4, 2024 (Order No: ECR995) for ₹6, 000, expecting premium quality and durability. However, within just four months, the strap tore, making the product unusable.

I contacted Crocs India customer support, but they refused to assist, stating that the product is out of warranty. Following their advice, I visited the store where I purchased it, but...
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Poonam Andrews
Jan 29, 2025
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Worst products with low quality

Website: Crocs India

I purchased these Crocs on 15th June 2024. It's been only 7 months and this product brought at such a higher price broke. It is so frustrating for people who buy Crocs thinking this will be durable and it did not even last a month... a Highly unprofessional and low-class business product. And guess what in my house my sister and me both bought same pair and the same is the condition with both the crocs...Is India getting the worst quality...
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pnTeja
Jan 10, 2025
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Money Not refunded

I have returned my order
ID:[protected]
Order ID:[protected]

It says my refund is processed by i haven't received my money yet...
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Jagawat.meenakshi
Sep 12, 2024
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Crocs Online Order #163880563 showing delivered successfully BUT its not delivered til now

I have placed an online order from crocs online website. I have not yet received my order but receiving mails and messages that my order is successfully delivered.
Also crocs website showing delivered status. As i have not received my order then where is my order. Is there any big scam going online. Neither crocs nor the delivery partner Shiprocket (Order ID :#[protected]s1495774
Courier :AWB No. :7X8400362) taking any responsibility.br...
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saikumarpuppala
from HYDERABAD, Andhra Pradesh
Aug 3, 2024
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Not refunded

Address: 70/2rt, begumpet, prakashnagar, OPP: Old airport
Website: www.crocs.in

My money not refunded return pickup has done 4days back...
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Saikumar Puppala
Jul 30, 2024
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Address: 70/2rt, begumpet, prakashnagar, OPP: Old airport
Website: www.crocs.in

Calls and mails are not working while iam trying to return it
Crocs India customer support has been notified about the posted complaint.
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    L
    Lcantrex
    Jul 12, 2024
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    CROCS Swiftwater Men Black Clogs.

    I am writing to file a complaint about a defective product that my brother and I bought from Flipkart—the "CROCS Swiftwater Men Black Clogs." My brother ordered the first pair on 14 April 2024, and after seeing them, he ordered a second pair for me the very next day, 15 April 2024. We had them delivered to Kerala and Maharashtra, respectively. Both o[censored]s have only used them casually, nothing rough or extreme.

    We were shocked...
    +2 videos
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    P
    prisha1238
    from INDORE, Madhya Pradesh
    Jul 4, 2024
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    Address: Flat no.1, Vanita Apartment, navratan bagh, indore

    I ordered Crocs nearly three months ago and have encountered numerous issues with the return process. Despite sending 12 emails regarding the return and refund, there has been no resolution. When I called customer support, the call was only answered after 2.5 months. The staff was unprofessional and merely transferred my issue to the finance department. I received a credit note over 10 days ago, but the refund has not been issued yet. My problem is still unresolved. I ordered the Crocs 3 months ago first I encountered with issue regarding return when the item finally got returned now there is a problem with the refund.
    Crocs India customer support has been notified about the posted complaint.
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      D
      Dhruvraj9
      Jul 3, 2024
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      For not getting refund back

      Good morning,
      My name is Dhruvraj. I have ordered 2 pairs of crocs from crocs online store which was delivered to me on 14/5/24 and they are too large in size. So i have returned back to the store and it was returned on 16/5/24.

      From that date today is one and half month still i have not get my refund back as per crocs refund policy is about 10-15 days

      No one is picking up call on call service and no...
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      C
      Charishma Kuncha
      from Hyderabad, Andhra Pradesh
      Jun 26, 2024
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      Defective footwear ( right slipper )

      -23.06.2024
      -I have purchased a Crocs footwear in the store located at Nexus Mall, Hyderabad. I've been struggling to walk with the footwear I bought. The right slipper is not manufactured right, whereas the left slipper is absolutely fine. This is the first time I purchased a crocs footwear, I'm not satisfied.
      -I request you to compensate for my loss....
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      S
      sapnatulyani
      Jun 25, 2024
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      Product ordered not received

      Ordered Classic Ballerina Pink Unisex Sandal on 20th June 2024 from crocs online store
      Order Id :[protected]
      Order Total : INR 1797
      Amount debited from my account but no confirmation mail received.
      Despite several attempts to reach out via email and phone calls, I have not received any updates or communication regarding the delivery of my order.
      I request you to kindly help me with the refund of the same.br...
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      Shefali Thakkar
      Jun 24, 2024
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      I have placed an order to Crocs India on 15th April 2024. I have prepaid the order but have not received the order. I am constantly calling the customer care, emailing it to them, but they just reply that there is no update. Kindly help
      Crocs India customer support has been notified about the posted complaint.
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        R
        Rfgbbhgffvj
        from Thane, Maharashtra
        Jun 17, 2024
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        I had ordered 2 pair of crocs and one of them was a bigger size so I wanted to exchange but there was no proper service where we would exchange so I returned them and I didn’t get my money back nor I got the crocs of correct size and was trying to contact the customer service but there was no response from their side
        Crocs India customer support has been notified about the posted complaint.
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          Alan simon
          Jun 1, 2024
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          I had bought a crocs atlas on 9th May 2024 and the size to big for me. The same day I had initiated a return in the website and I got confirmation the return has been initiated.
          But unfortunately the delivery person was never assigned and the product was not picked up.
          I have contact crocs via their customer service number and email address but I have not received any proper response from them.
          This is a really frustrating experience from a top brand and I hoping to get this resolved.
          Order id[protected]
          Crocs India customer support has been notified about the posted complaint.
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            Ayush Mani
            Apr 10, 2024
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            Website: www.crocs.in

            This is with respect to Order ID :[protected]; return order was placed on Feb 14, 2024 and the return was received on Feb 26, 2024
            However, the refund amount is yet to be processed back to source account.

            I have been following up for almost 2 months but either there customer support team doesn't respond or do not provide any actionable response.
            Crocs India customer support has been notified about the posted complaint.
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