Crocs India — Crocs lite ride product damage and cash loss

Address:

17L, Oxoniya infocity apartment, Edachira, Kakkanad, Kochi, Kerala

[protected]

Dear officials of crocs,
I would like to bring your attention into a customer’s concern about one of your signature product damage,
I purchased a pair of cros lite ride around 1 yr ago from the authorised store in LuLu mall Kochi-Kerala, and i was actually went for a budget friendly purchase for my very light daily usage, the store keeper introduced me the latest Lite ride series with its highlights. He said its very durable and very comfortable for my needs. Price was too high compared to my purchase plans, but they convinced me telling that the product will last for 3-4 years for sure even if it is a hard usage. Then i bought this lite ride series for a payment of 4999 INR, then I started using it and i was really happy about its comfort and style, I used to tell my friends about the product proudly. I use chappals for lighter and minor uses since I have to wear another set of shoes for my business and office related works. I was completely happy about the product, after 6months use, the different layers from sides started getting separated from Its inter layer bonding, it made me irritated and uncomfortable. recently I visited crocs store in Forum mall in Bangalore and informed the store guy about the product damage and concerns, they were actually surprised me with their answers, they said, they are not able to fix this issue and they cant give a replacement or anything on my purchase, I got insulted in-front of others with my family, so there is no solution at all for my concern and complaint. I was actually thinking of filing a consumer complaint about the product and service. I put it in hold and i was busy with works,
Last week crocs again surprised me with a super natural damage again in my crocs wear, i will share the fotos for your reference, you can actually understand about the product quality which you offers to customers and what we finally gets. The product is damaged completely and i cant use it for walking or anything, I think I lost my 4999 by a wrong purchase and literally i couldn’t use it for even 2 year for my light usages, the company offered me with a sure durability of 3-4 years. And now I want to check about the official customer support on this product damage related concern. I expect and trust crocs support team for a favourable reply from crocs and a faster replacement of the product.
Attached current fotos for your inspections and to understand my concern about your great product.
Thank you