Crocs India — Damaged product

Address:

Crocs, Lulu International Shopping Mall, Ernakulam, Kerala, India, Ernakulam, Kerala

This pair of Crocs was purchased on 11/08/2022 from Crocs located at Lulu International shopping mall, Ernakulam, Kerala.
Not even six months o[censored]sing it, and this is the present condition. The rubber part of the slipper is torn, and when asked at the store, they said all they could do is glue it up, and it is not possible for them to give a new pair in exchange.
It is pathetic that a pair of Crocs worth around ₹5000 wouldn't stay in shape even for a year.
We invest in Crocs mainly for its quality, and this is what we get in return!
Really disappointed.

Please look into the matter and do the needful.
Thank you.