Crocs India — order delayed by month

Dear crocs team,

Below are the order details.

Order no.[protected]
Order date - 03/07/20
Payment - rs. 3596 (Advance)
Status - shipped. (On portal)
Actual status - not yet shipped.

A/w bill number is incorrect. And all this days i am getting illogical reasons about my order only.

It occurred on: 3/07/2020

Action required:
1. Deliver my order in the next 48 hours.

Or

2. Refund my money in the next 48 hours.