Crocs India — Paid for the product and not shipping

Address:	54, Golf Course Rd, Suncity, Sector 54, Gurugram, Haryana 122002
Website:	www.crocs.in

My Order no.[protected]

I have purchased on 17th October 2023 it has been 5 days since I placed the order still the product has not been shipped and shows processing. Support team has indicated that payment has not been verified I have sent them the payment proof via email and still they are asking to wait and delaying the process

The website guarantees 3 day delivery for metro cities and 5 day for others and they can't even process my order .
Now my money has been debited and no information there about the shipping of my product