Crocs India — Poor customer service

I had bought olive green wedges from one your outlets(MI ROAD, jaipur, India). The wedges cracked in less than 90 days. But since i had been posted as doctor at some other place and your policy says that if an item is bought offline, the complaint can be registered offline only. So first thing after coming back to Jaipur was to file the complaint against the product, but you have declined either the repair or exchange of product.
Please you should consider my situation and allow for either repair or exchange of the product