Crocs India — selling faulty model which makes u slip on wet surfaces

Address:

607 GULSHAN VILLA BLDG-1, JUHU CROSS LANE, ANDHERI WEST, Mumbai City, Maharashtra, 400058

By way of introduction I am Ruchi Gadhia, my mobile no.being [protected]

I had purchased a pair of Crocs last yr invoice no 42925 bill dated 18.06.2018 from Crocs khar linking road which I had to get replaced since I had a constant complaint of them slipping away and since it was under warranty the same had be replaced by the store .
But after the exchange the rains had stopped and dint really get a chance to test the Crocs and the usability of the model.

This year in rains I again got them out and started facing the same issue. Infact the worst happened wen I completely slipped and fell flat. I literally have had swelling in my leg and have been visiting Dr after the fall.

After which I called up one of the stores to understand what was the issue where in I was explained tht the roka model has the issue of slipping away.

I as consumer really have a question,

1) how could someone sell a faulty model?

2) Profit being the motive of any business, is it to be earned at the cost of customers ???

I have also researched about the model and how it is slippery and all the reviews related to it

To sum it up, it is very disappointing to know that after knowing abt the issue wid the model, Crocs still sells the product.

I would like to return the shoes and get full refund of the product. Usually I would have just taken another product from Crocs but right now it's more like I am not sure I trust the brand and it's values any more. Since it' sells faulty products even after knowing about the same.

Had they informed me about it last year when I asked for an exchange complaining of slipping away I would have not really appreciated that they genuinely accepted their mistake and would have happily exchanged to another model of Crocs. Infact the khar Crocs personel did not even mention the true reason on the good acknowledgement note and on questioning the same, just told me it was an internal matter and that they will get the exchange done any ways so I din't pay heed to them when they put up a different reason for exchange of shoes. Which clearly shows a reason to deceive and hide the truth In Some form.

Kindly look into the matter and revert at it's earliest. Attaching the bill for your reference