[Resolved] Croma — a o smith electric geyser

rajanram

from Thiruvananthapuram, Kerala

Address:	Ahmedabad, Gujarat, 380015
Website:	www.croma.com

I have purchased one ao smith electric gyser from chroma electric store at ahmedabad s. G. Highway store on 18.10.2017. I was told that installation will be done on or before 25.10.2017. It is more than 72 hiurs, 3 complete days ron the deadline given but nobody has come from the company for installation. I have tried several times to contact customer care at croma as well as customer care at a o smith over telephoneone, but nobody receives my fone. If my gyser is not installed within next 24 hours, i will lodge a complaint with consumer grievances forum. Further, now that you have taken more than 10 days in installation, i will not be responsible for any damages found to the instrument while installation and in such an event, croma and ao smith will have to replace my instrument that is gyser without any additional cost, irrespective of price fluctuations.

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May 28, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.