Croma — AC not cooling (in Guarantee) Worst customer care number not reachable

Address:

Gurgaon, Haryana

I have purchased an AC of croma (detail below and in attachment), its not cooling anymore. It is still in guarantee period, But No customer care number and helpline available to fix the problem, but at the time of sale they have given 2 yrs extended warranty(total 3 yrs warranty) without even thinking of their customer service. Croma is fooling the people by false guarantee and no customer service in case of problem(as customer service number not reachable and they falsely claim that customer service number reachable 24x7 ). The purchase proof attached which also shows about extended the guarantee. I ask croma to help me or stop fooling the people and get out from the market. Thanks, Anurag Kulshrestha [protected] Forwarded message[protected] From: <irl.[protected]@infinitiretail.com> Date: Sat, Jun 25, 2011 at 3:01 PM Subject: Invoice:SLF02A[protected], Purchased on:[protected] To: KULS.[protected]@gmail.com Dear Mr. ANURAG ..., Thank You for shopping at Croma The Electronics Megastore. We hope you have enjoyed the experience and will make the most of your new gadget. Attached is a copy of your invoice giving details of your transaction and Terms & Conditions as applicable. Other relevant information is given below for your ready reference and safe keeping. Store Contact-Number:[protected] www.cromaretail.com Expect the best, expect the latest - only at Croma The Electronics Megastore! Team Croma This is an auto-generated mail by irl.[protected]@infinitiretail.com Administrator. Please do not reply. ********************************************************************************...⇄ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which it is addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Disclaimer:- Computer viruses can be transmitted by email. Recipients should check this email for the presence of any viruses. Infiniti Retail Ltd. will not accept any liability for any damage caused by any virus transmitted by this email.