[Resolved] Croma — Croma Fire TV 80 cm (32 inch)

abhijeet.karve10

from Aurangabad, Maharashtra

Oct 7, 2023

Address: Croma Store, Iconic, Shyamal Cross Rd, Swinagar Society, Shivranjani, Nehru Nagar, Shyamal, Ahmedabad, Gujarat 380015

Website: www.croma.com

We purchased a Croma Fire TV 32-inch product in January 2023 with a three-year Zipcare extended warranty. I've raised the Fire TV restart complaint 4-5 times so far. Initially, after three calls, their engineer came to our location, performed software updates, and guaranteed us that the restart issue would not occur again, but it did the fourth time. In the fourth complaint, they changed the motherboard and claimed that the problem would no longer occur. It is still happening, and they have stopped responding to my emails to [protected]@croma.com, grievance.[protected]@croma.com, and nodal.[protected]@croma.com. It is getting increasingly difficult for middle-class Indians to obtain valuable products and services for the money they invest. I wasn't expecting this from TATA, one of India's most trusted brands.

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May 4, 2024

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2023

Croma Customer Care's response Dear Abhijeet! We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.