Croma — Croma not accepting replacement for defective software

UmapathyVeera

Apr 28, 2022

Address:

chennai

Unable to open / login youtube and unable to update any application that was provided by croma. When i try to contact technical team, they are saying, we cant update any application once it's upgraded. is this fair?
if this is the case who will buy croma product ? now am doubting croma is branded or not ? almost 2 am checking with support team but still am not getting proper solution.

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Croma customer support has been notified about the posted complaint.

Apr 28, 2022

Updated by UmapathyVeera Hi Team,
I bought Croma TV on 16month back at Tnagar chennai croma showroom, suddenly tv got switched off with some issue. We booked service request on February 17th 2022. Almost 5 to 6 technician came and they told it's not repairable issue better to check with croma headoffice support team. Finally they assigned two person 1. Shivashankar and 2. Chandrashekar they looked into it and they said we will try to give replacement and we are waiting for approval but now shivashankar left from Croma help desk and that ticket is assigned to 3.sathish, he is saying for TV restarting issue and application software related issue we will offer Firestick / FireTV which is an small device to connect applications like YouTube, etc...

I don't want Firestick instead please update my TV software as soon as possible. It should allow me to signin YouTube and other applications.

I was talking with everyone as an cool manner. But still am not getting any proper response we bought almost 3 Croma TV's for friends and relatives but we never faced any issue on those. Am very tired of speaking with technical team. I just want proper solution. Hope i I'll get proper response for this complaints.

Issue :
Unable to signin YouTube
Unable to updates any application
TV getting restarting after few minutes

Verified Support

Apr 29, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

May 02, 2022

Updated by UmapathyVeera Hi, My issue is not yet resolved and i wrote mails also but not getting proper solution from croma team.
i dont know what is going on my status.