[Resolved] Croma — Croma retail has strange return policy. Unable to return a product not suits our requirement

Ramu Rajendran

Aug 27, 2023

Address:

online

I purchased a Gas stove for Rs.11290 with order no[protected] online due to house warming function as the delivery date mentioned was next day. I received after 3 days and when we check the product it didn't work for our kitchen slab size. I tried to return that product but keep on rejecting my return request and they pushed to hold the product. why they don't have the choice to return if not working for us like other online platforms like amazon and flipkart if they provide online purchase option. Please be aware that don't buy any product from Croma. I don't have the option to throw the product and made a loss of Rs.11290

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May 2, 2024

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2023

Croma Customer Care's response Hi Ramu, this is not the experience we would have liked you to have. We request you to reach out to our customer care team at [protected] or write an email to [protected]@croma.com. They will assist you with the resolution of your concerns.