[Resolved]  Croma — Full replacement of Samsung tv

We purchased a premium Samsung tv from Croma in Belapur branch which costed us more than 1lakh. Now, only after few months o[censored]sage we noticed 2 lines on the display which are not visible to naked eye and realised the display is faulty. Samsung technician visited and informed us that they'll have to replace the part rather than the entire product. It's highly disappointing to open such a premium tv only after few months o[censored]se and demanded a full replacement since the product shouldn't have gone bad in few months meaning there was a problem in processing from the beginning. We have also noticed a lot of online complaints about Samsung TVs where even after multiple repairs the tv never functioned optimally. We do not want to risk opening such an expensive product and we won't. Croma has been avoiding our calls regarding this and we couldn't log in to check complaint status from phone. We feel extremely cheated on and helpless after investing so much in this tv.
Was this information helpful?
No (0)
Yes (0)
May 6, 2024
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2023
Croma Customer Care's response
Hi there! This is not the experience we would have liked you to have. We request that you reach out to our customer care team at [protected] or send an email to [protected]@croma.com. Alternatively, you can also visit the Croma outlet near you. They will assist you with the resolution of your concerns.
 
1 Comment

Comments

Update
After making us wait for 2 more weeks, Croma and Samsung have denied providing a full replacement further wasting our time with their procedures with no fruitful results. We have decided to take this to consumer court.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Croma
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    76%
    Complaints
    3236
    Pending
    397
    Resolved
    2307
    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
    View all Croma contact information