| Address: | Thane, Maharashtra, 401107 |
Hi
I Kamran Siddiqui purchased a Croma Micro Wave Solo 20L CRM2025 from your Croma Store at Thakur Mall ( Dahisar) with 2 years additional warranty. Below are the details
Transaction Number SLF02A[protected]
Store Name
City THANE
Store Location MUM-DAHISAR-A014
Date Of Purchase 20.11.2013
I have raised a complaint at your helpdesk on 02/04/2016 (Complaint No :- MUM050416FS000) and they have been giving me false commitment stating the issue will be resolved in next 24 hours, the technician is on the way to my premises but still he is not reached for last 19 days. Every day I have to call the helpdesk for the updates but the same false commitment of resolving it next 24 hours and the technician is on the way with the spare parts. This is happening for last 19 days and day by day it is getting worse. There is no feedback call from the customer support team and everytime i have to call for the updates.
Yesterday afternoon at around 12:00 noon i got a call from Mr Kamal ( Supervisor) stating my issue will be resolved by 07:00 in the evening but nothing happened. No call was made from the customer support team. When i called at around 08:45 PM and spoke to one of executive and he told me all the senior member has left and nobody will be able to answer my call and he had no updates.
Please let me know when my issue will be resolved as it is already 20 days where i am calling every day for the resolution and no support from the croma team.
Also would request please instruct your sales team for not insisting the customer for taking additional warranty as it is of no use as the customer has to take lot of pain reaching your helpdesk. Already the customer has paid additonal amount for the warranty and of no help. Waste of money.
If possible please help me or i would suggest please do not insist the customer for additional Warrranty.
Awaiting your response at the earliest.
Kamran Siddiqui
+91-[protected]
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