[Resolved]  Croma — no or incomplete services regarding croma microwave purchased in january 17 and under warranty even after repeated complaints.

Sir, i purchased 30 lits croma microwave conventional oven in january 17 from your malad w store. About 15 days back it stopped working due to no heating. I made a complaint on your customer care number. A technician came to check the oven after 2/3 days of complain. After checking he said he will be back with the required spare part within 3/4 days. He came with the part after 4 days. However even after replacement of that part the problem still existed. So he said more 2 parts need to be replaced. He agreed to return in 4/5 days. But to my surprise its more than 15 days now no one has neither turned nor called back. Instead i got a message from croma that my complaint is resolved.in shock i made one more complaint at your customer care number. They told me that it will be resolved in 4/5 days. However it's almost a week now no one has turned up. Instead i got a message again from croma that my complaint is resolved. All this is really shocking and disturbing from a company like croma. I request you to take necessary action before i take a legal action in consumer court.
Regards
Mithilesh dalvi
Mumbai