[Resolved] Croma — Pathetic after sale support

Prashant.B

Address:	412308
Website:	www.croma.com

I had borught a Aquaguard Geneus Water Purifier form Croma oulet Seasons Mall, Pune (via invoice no: SLF02A[protected] dated 30.12.2015) with an OnGo extended warranty. Now I am facing leakage issue with my water purifier. On 31 March 2017 I have raised a first ticket with Croma service center, still after 17 days, no OnGo technition come at my place.

Today again I have raised a ticket (SR[protected]). This is very frustrating after 17 days not a single persone from OnGo has come to my place. I have brought the product from croma because of its reputation and better after sell support than online giant like amazon, flipkart etc but I was wrong I think its better to buy a product online with huge discount.

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Aug 6, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

Asad Javed

from Dehra Dun, Uttarakhand

Hi I already complain of my cooler which is not working properly. 2 of April 2017. I registered my complaint to croma care and I have received complain no. BON 020417FS00271.
After 12 days there is no technician coming and even not any call from croma.
It's disgusting.
Plz do need full.

[protected]

Croma Customer Care's response, Apr 23, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.