[Resolved] Croma — Pathetic customer service

Bibhu11

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

I bought a Croma 5* AC 1.5 ton on 25th April, and within 2 months it stopped cooling properly for which I raised a service request on 12th June. The technician who visited after a week said gas needs to be re-filled. It has been more than 15 days now, and I have called the customer care 4-5 time, escalated twice but all in vain. I am yet to get the issue fixed. Are you really a TATA enterprise?? What kind of reputation you are building up?? I am really disappointed and thinking of returning/replacing the product. I will definitely not recommend anyone to buy a croma AC. It will take away your peace of mind.

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May 30, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.