Croma — Please register my complaint as mentioned below also posted on Croma, Belapur Google page.

Address:

Plot No. PAP D-160, TTC Ind Area, MIDC Shiravane, Behind Titan Crushing Co, Off New Mahanagar Gas Pump,, Nerul

Below is the complaint posted on Croma, Belapur Google Page:

Please note that i purchased a 2 Ton A/C of Samsung from this Croma store end of the month of April. There was an internal error in their billing department after which the A/C was delivered at my home as well as office. The A/C which was delivered at my office was made by error on their part and was done without payment which was stamped and received by one of the employees.

After one month Croma called me on Sunday and asked about the double delivery. on the following Monday two of the staff from Croma came and inspected my office premises and also questioned one of the employees who had received the A/C. After office hours a manager named Mr. Vikram visited the office and misbehaved with the employee creating a ruckus and called me after which i asked him to leave and come in next day in my presence. The following day he came back again and misbehaved in my office premises raising his voice and even though i agreed that the A/C was delivered twice by error and was misplaced / stolen he accused me directly and said i was lying and hence we proceeded to the CBD Belapur Police Station today and on their advise agreed to pay 45000 for the misplaced A/C and completed an IMPS today itself. Even in the Police Station Mr. Vikram misbehaved and accused me directly.

I would like to warn everyone and anyone dealing with Mr. Vikram at this store and would advise not to do any dealing with him directly or may face the same consequences as myself. His name and contact number is as follows:-

Mr. Vikram [protected]

In accordance to the above incident please note that i have spoken verbally to the Croma Belapur Manager Mr. Sandeep and also sent two complaints towards Mr. Vikram on their customer complaint emailBelapur-lords.[protected]@croma.com. Hopefully some senior person from TATA / Croma will look into this and get back to me ASAP.

Below is the complaint email sent to Belapur-lords.[protected]@croma.com:
Dear Sir,

Please register my complaint to the higher authority in Croma and let me now the action taken against Mr. Vikram. Please note that even if there was a problem in our transaction which was due to the error from Croma in the first place, Mr. Vikram had NO RIGHT to come and make a ruckus and scene in my office premises as all other staff from Croma have behaved respectfully.

Such a person cannot represent Croma and arm twist the customers and misbehave in their office premises and have NO RIGHT OR AUTHORITY to do the same. Please get back to me ASAP.