| Address: | 600085 |
| Website: | Not website but product |
Sir /madam,
I request you to kindly look into my following representation / grievance reg. The poor service response ofcroma after-sale service team in chennai:
Ref.: invoice: slf02a[protected] dated:26 oct.2013 retail invoice, croma, t. Nagar, chennai -17
Item code 52333; croma w/m tl 6kg fa craw 1105 warranty 2 yrs; extended wty: 2yrs
The machine was satisfactorily working for only about 7 months from the date of purchase and then it failed to continuously work. I had to call your service person almost every month and got it serviced. It has been a big headache for the family. Even though, it was said as free service under warranty, we had pay small money to the service staff for every monthly visit or fortnight.
Just about 2 months ago, the machine again stopped and i made complaint over phone to [protected]; [protected]; last month, a mechanical for your service section came and took photos. He said a part has worn out and it be replaced. Thereafter, no one came. I again made a call and a person came. He said that he was informed by the croma office to come my house to give a demo for a new washing machine.After explaining to him, he again took a set of photos of my w/machine and assured service would be done. No one came afterwards. The machine is dead. I repeatedly called the same numbers and they too noted the complaint - but no response. ..The machine is still dead. Just yesterday i made call to[protected] to your mumbai croma customer care center. The staff again collected the information and assured that he would raise this issue to his higher officers.
My queries are:
Why are your staff not coming and doing repair?
Is the spare part really not available - even though it is just a mechanical rotary part?
When similar w/machines by your competitors are efficiently working, why croma is not performing well?
When i read the service complaints against croma products in your web pages, i was terrifically shocked - so many complaints..Many of your customers have been disappointed.
Your staff made me to think - why i purchased croma w/machine...
I still have hope ... Will your technical staff come to repair the w/machine and make our living peaceful.
With much disappointment
Dr. S. Gowri
Chennai
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