[Resolved]  Croma — Poor Serice and Fake Warranty

Address:

Bangalore, Karnataka

Hi Team, I have purchased SONY Bravia TV in September, 2015 during purchase I have been asked for to register for 2years extended warranty which will be supported by croma with fall promise. 8-10 days back My Tv suddenly got switched off and after restarting the tv, I could not see the picture instead I am seeing horizontal and vertical line. So on the same day I have registered complaint with Croma Extended Warranty Service Team. On very next day I got a technician from Sony visited our house and said that there seems to be internal damage but he clearly denied it to be any physical damage. He took some pictures of product and said he will update to Sony team. After 2 days I got call from Sony and the guy told that I have to bear the expense as the product has some internal damage. I told that its not a physical damage so company only need to bear the charges as mentioned in Croma extended warranty paper. Sony guy told he again will get back to me next day with the update.From that I did not get any response from anyone. From my end, I called almost everyday since Monday to Croma Extended Warranty help desk but every time I got response like server is down so could not get any update. But suddenly when I called today I got the response that My co0mplaint has been closed as Internal damage does not come under warranty service. This is so strange because I did not get any kind of notification from any one about closing this request. Help desk Team has given number for contact but the person seems to be not interested to pick up the call. I am seeking for help here...Stil If I do not get any satisfactory explanation why it has been closed and why service will not cover this damage which is not a physical damage then I may seek help from consumer court also as this is very frustrating with the service which I have got till now. Complaint Number : 165603 Thanks, Prashant