[Resolved] Croma — Product not delivered after successful online payment

Nagesh Gabel

from Mumbai, Maharashtra

Address:	491001
Website:	www.croma.com

I ordered an acer v3-574g 504y laptop from croma on 24 june, 2016 and it has been 20 days and i havenot even received the invoice yet, even after the completion of the online payment. When i called customer support, they registered my complain asked me to wait for 24 hours and said they will send my complain to technical support team. When i called again they again asked me to wait for 24 hours and said "we are sending your complain to the technical support team" again. It has been happening since last 15 days or so for every single day.
It has been the worst shopping experience ever and my money is on the line.
The problem has still not been addressed.
Order no[protected]
Complain id - sr[protected]

I think folks over croma, you should contemplate on your doings.

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May 26, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.