Address: | Croma, SCO No.313 & First Floor, SCO No.314, Sector 29, Gurgaon, 122002 |
I purchased an Air Conditioner (of CROMA brand), Stabilizer and 2 year extended warranty with order id SLA120RS4774593.
- The installation team has denied installation of the product due to lame reasons without even visiting the hose.
- The product was delivered on April 11th, however 6 days later they are neither installing the product (denynig installation on call, not even visited the house) nor cancelling the order to process refund.
THEY WON"T INSTALL THE PRODUCE and THEY WON'T CANCEL THE ORDER TO REFUND MONEY. I have raised multiple support requests spend 6+ hours with support team to get a resolution but no movement.
Unfortunately it is a CROMA branded AC ( CROMA W/AC 1.5T CRLAWA0185T3304) so I don't have an option of reaching out to brand for installation.
I have exahausted all the options and patiently explained my problem to 10+ customer support representativies, escalated to NODAL and GRIEVANCE officer.
Yet to get something from CROMA team in written. The support team is creating and RESOLVING tickets without doing anything about the problem. Greivace officer, customer support email, customer support number all of them are use-less.
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