Croma Retail — Poor Extended Warranty Support

Address:Bangalore, Karnataka

I have faced the worst experience with Croma Customer care. I bought this Whirlpool Washing Machine with extended warranty from Eva Mall store in Bangalore. Now my machine is still under extended warranty and I have called their 1800 number 100s of times...First day they made me call to xtended warranty department where a girl called 'Neha' responded after 10 minutes and she hung up within seconds..!! No communication at all... After that I called Croma cust care again and registered my complaint, this time they said complaint number cannot be generated as the server is down..!! Wot the hell... I told them my address, all details and its the third day now and I haven't got ANY call from any one..ridiculous.. Today again when I called up their cust care, I wanted to speak to the manager and the guy was not listening...when I insisted he made me hold the call for another 5 minutes only to say the Manager is busy...WORST SERVICE EVER...!!
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Dear Atul,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Atul,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.

Sincerely,

Team Croma
Dear Atul,

We are waiting for details so that we can resolve the issue.

Please send us your details on email Id [protected]@cromaretail.com or call us on [protected].

Sincerely,

Team Croma

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