[Resolved]  Croma — samsung q60r tv - worst customer experience

Address:

Balkum, Thane, Maharashtra, 400608

Hi there,

I am abhishek balodi and i recently purchased a samsung qled tv q60r from the newly opened branch of croma at thane west, beside the vijay sales showroom.

The billing date is - 17th june 2019, and the tv got delivered on 20th june, installed on 21st june.
Invoice number - sla[protected]

Store manager name - mr. Jatin, sales person name - mr. Jehangir

This tv was not on display in the store and a larger tv was shown to me (55 inch) which looked good. I was convinced by the sales people there that there is hardly any difference in 50 inches tv and 55 inches. The day the tv got delivered/installed, i called up the sales person and mentioned that i am not happy with the tv as its aspect ratio is not adjustable and the tv is much smaller than expected. The same weekend, 2 days later i went to the store manager and mentioned that there are issues with the tv and i would immediately like it replaced. The store manager, mr. Jatin refused to do anything. The sales person also spoke to the store manager on our behalf but he refused to budge. I went again yesterday, 29th june to complaint of the same and he refused again without giving any reason. I don't understand why such pathetic customer service is being provided at such a big retail company, when i am ready to pay. Please provide resolution here. The tv's aspect ratio doesn't change which is a huge problem and we were not informed of this earlier. We were also told that if you would like to replace or exchange the product that is possible within 10 days. But none of this happened and now the manager is just being a stuck up troublemaker.