[Resolved] Croma — tv

Ravi Akathra

from Delhi, Delhi

Address:

382028

Ravi akathra i do booked a complaint with croma vide ahd0701017fs00448 dt 6/10/2017 but after lapse of one week, no engineer visited and my lcd still remains non functional. I have been reminding through [protected] and wonder when the engineer visit my set right my tv n resolve the issue. I never expect such customer care/support from a company having the tag of tata and it is going to tarnish the image of tata group as a whole when such after sale service very poor

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Aug 13, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Comments

Raju Akhani

from Rajkot, Gujarat

Dear Sir /Madam,

Regret to inform you that despite repeated request on phone and through mails no one is coming to repairs my AC . The following complains have been booked :
SR [protected] dated 21st Sept, 22nd Sept, 26th Sept, 28th Sept 2017
AHD280917FS00069 dated 28th Sept 2017
AHD041017FS00339 Dated 4th October 2017

But no technicians has visited even after 25 lapse of 25 days . I have received call from the concerned service provider that they have requested Croma for PCB and other parts on 8th October without evaluating problems in my AC ? I wonder how sitting in office they could evaluated problems of my AC ? I never expect such customer care/support from a company having the tag of TATA and it is going to tarnish the image of TATA group as a whole when such after sale service highly poor and pathetic.
I have requested to let me know when complaints of my both AC will be resolved ?
Thanking you,

Rushikesh Thakkar
[protected]

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.