Crompton Greaves / CGGlobal.com Complaints & Reviews

Dear Sir,
I have purchased a self priming monoset pump , pump no KBN 1479 , motor pump from Banwari lal and sons, bill no 2530, staff road Ambala Cantt on 18/march/11 .we installed the motor on 23/3/11 from the very first day the motor is not working properly , we have submit the complaint on customer care complaint no[protected] dtd 23/3/11 , no body came to see the things , again i hve submitted the complaint on 28/3/11 complaint no is [protected] , no after sale service from the company, no body came then i have taken the motor to the service centre but the problem is still not rectified , i need my motor should be replaced , i have doubt that the dealer sold me a used motor . company should come to the picture and solve my problem .

Regards
Sub major GULZAR SINGH
1274 anandnagar - b
boh road
Ambala cantt
[protected]
[protected]
[protected]@gmail.com

I bought 12 CFLs , 25 W, Spiral, of CROMPTON GREAVES from authorised
dealer M/s Vinus Electricals, Navyug Market, Ghaziabad in Sept. 2009.
Proof of purchase is available with me.
Within a span of one year 4 out of 12 CFLs fused. Since it were
guaranteed for one year, the dealer immediately replaced them . Now
two more CFLs have fused, that means 50% of the CFLs have fused within
a span of 14-15 months which I feel is a bad performance. Though I
could not claim for replacement of the 2 fused ones but it has
definitely compelled me to lodge a complaint with you.

B.Prasad , II-C-143,
Nehrunagar, Ghaziabad

Dear 14.03.2011
Sir/Madam

Mind blowing performance of Crompton Greaves Water Pumps - i have purchased (2) Crompton Greaves 1hp Submersible Motors form G.S.Engineering, Ranigunj, Secunderabad, on 04.04.2010. But unfortunately both the motors are not working after one week i approached GS Engineering for replacement he told me to talk to Customer Care his duty is only Sell not replacement, then i lodged a Complaint that my both the motors after running from Post to Pillar i got replacement, New Boxes with Old Pumps then i approached the consent person he told me they are New Motors, i adjusted my self & fixed that Old Wine in New Bottle Motors, after One Month same Old story - One Motor is giving trouble they are repairing it happened for 3 to 4 times on 05.03.2011 again Motor is not working i had given Complaint to Customer Care - My Complaint No is : [protected] i want replacement Crompton People are telling me do whatever you want you will not get New One..........!!!!

Please help me if not, i am planning to write a article in News Paper...


Regards
Charka Vinay Kumar
[protected]
[protected]

I am facing the Problem because of purchasing the CG Water Heater due to CG & A Victim of Brand Equity it enjoys.
I had bought Crompton Greaves Solarium Plus Water Heater on 22nd Nov 2009 from KSR Home Appliances, Vaishali, Ghaziabad with Bill Serial no 222.

It was noted on 16th March 2010 that there was a leak from the bottom of the Heater, following which A Complaint was launched with no [protected], whch was serviced by your people & it was found that there is a leak from Tank & Element.

I bought your water heater seeing 5 Star Rating & Solarium Plus is the premium range of CG, I was surprised & dissapointed over this complaint as I never expected this kind of fault coming from CG product within short interval of 4 months.

Thankfully the complaint was entertained & the Water Heater was replace, but all seems to be in waste as I have similar problem this year also since, the begining of season that there is current running in line & it was not heating, The Complaint was registered on 25th Dec 2010 with no. [protected], which till date could not be resolved despite of 2 Different Service Centre People visiting & quoting different rates & stating that Element needs to changed & its not available with them & they need to get from Company. This is totally a casual approach of Service Centre & CG Staff. I have been informed that I will have to pay Rs 800 to change the element, which according to me is an extra cost after buying the best Water Heater they have in their series.

My Appeal to CG, either to remove the 5 Star Rating or improve the quality as I am totally Unsatisfied by Quality, Service & Attitude of One Of The Best Thought Off Electrical Appliance Company.

I have purchase a storage electric water heater habing brand-Corompton Greaves,mode/year SWH515/2010, Rated capacity-15 litres, Rated power-2000 Watts from M/S DEW LIGHTS, G.S.Road,Guwahati-5 being invoice no.5030 dted 17th December,10 but not working,May it be duplicate. Give me proper service; so that I may be rescued from mental agony & suffering.

i had brought the pump last year but having not used the pump for 4 months now it is not wkg
i want u to send a technician to check
my email id:[protected]@gmail.com

purchased a crompton 12" My Air (1200) All purpose, white WM Fan (Personal) from Rathna Fan House (Pvt) Ltd., on 16.04.2010. It stopped functioning in the month of aug 2010.. lodged a complaint with crompton.. Sangeetha Electricals (Phone [protected]/[protected]/[protected] visited us (Job Sheet No.2971/14.09.2010) and promosed replacement.. inspite of several calls we have not got replacement..

We bought the Aura series of ceiling fans made by Crompton Greaves for our new house 5 years ago. Several neighbours in our colony did the same. At least 3 of them in our home and some in our neighbours have developed a bad problem.. it is very noisy. So noisy that one has to choose between being hot or putting up with the noise.

The noise apparently has nothing to do with the bearings as we have changed them. According to...

When we (10 employees) went to the factory on 3rd October at 9 AM, we surprised to see 10+ security people and 4 gun men were standing infront of the closed gate and did not allowed us to enter the factory premises without any reason, when we asked the reason, they showed the gun towards us and asked us to leave the place. we called unit head, but his mobile was out of reach, then we contacted HR to ask the reason, she was not responding properly and she told she doesn't know any thing. Then we came back. We got hurt, we want to know how to go about it.

thank you

harish

I purchased the latest 5 star rated Solarium Plus Geyser from CG thinking that it is a reputed brand and hence the product must be good. I got it in March 2010 from a dealer in Vasant Kunj, New Delhi. The tank of the first geyser when it was installed was found leaking. A complain was made. The technician who came said that this is not a good product and you must get another model. Geyser of different model of CG was even sent as replacement but we did not allow that. Finally 4 months after the complaint geyser of the same model was replaced. This geyser too started leaking very soon. We have now lodged a complaint once again. The technician who came this time again said this model is not good. They promised to replace the geyser once again but nothing has happened. We have not been able to use the geyser even for a day.

The service team does not give any written report for attending the complaint. I guess they are aware that there product is BAD and the service is even worse. People handling the service are completely insensitive.

Yesterday while I was driving back I listened to the radio commercial of this model being marketed as the latest 5 star rated model with PUF insulation and all. I never expected a company like CG to sell sub standard products and then hide behind curtains. Funny enough but they do not have a feedback section on their web site for appliances.

I am fed-up and want this geyser to be returned and money refunded so that I can buy geyser of another brand before winter sets in. I don't know if this web site can help me in this. But people reading this must be careful before choosing a CG appliance. THEY ARE NOT SERIOUS ABOUT THIS BUSINESS AND SEEM TO BE USING THIS PRODUCT LINE JUST TO ENCASH THEIR BRAND LOYALTY FROM OTHER PRODUCTS LIKE FANS

DON'T EVEN THINK OF TAKING IT.

I have purchased one emergency light in the month of August 2009. In October 2009 the charging system of the product gone faulty & it was replaced by new one by the dealer. In July 2010 the charging system again gone faulty & also replaced by the delaler after several request. With in seven days after that the charging system again gone fauty. Every time I have chacked the earthing in my house which is perfectly alright as per electrician report. I am staying at Departmental Quarter. Now what to do ?

I had bought a Crompton Greaves food processor in last Jun-2010. Even during demo, its centrifugal juicer attachments were not working properly. The person ,visited for demo, assured us to sort out the problem shortly. But since last 15 day, it stopped working as soon as fruit is pressed , FP makes extreme noise and no juice comes out.

I had made a complaint to dealer as well as service center but service center people change their version every day.

I had purchased one monoset water pump 1 ah from S.K. SETH AND SONS , G.B. ROAD, DELHI-6, date[protected],when I purchased this, they had given me on site warranty, after so many calls to their service centre, they sent a engineer but they are not providing me replacement or on site warranty, even now they are not picking up my phone calls, company should think about their policy after sale, and should watch on their dealers attitude otherwise what is the fun to buy branded product , it will be better if customer should go with local vendors

I purchased the Crompton Greaves Mixie [ Model Swiftee ] on 21/10/2008.
It is my bad luck , before I go to shop I thought to buy Philips .
But I have seen Crompton Greaves and decided to purchase this mixie ,
the reason is they are giving 2 years warranty and the look was good.

After I purchased this mixie and operated for 3 days , the noise was very heavy
and We don't like this mixie.

Till this date , the mixie gives trouble 4 times . 3 times I went to the service
centre which is in vadaplani , chennai .

Today [ July 20 , 2010 ] again the blade was broken on a small jar , I went to the
service centre in vadaplani , they told they are not doing any service and we have to
call the customer care and they come to home and do the service.
I called the service centre today [ July 20 , 2010 ] , they told I have to go to the
dealer and they register the complaint . I had a bad experience before with the dealer
, I given the mixie for service to the dealer they almost taken 10 days , but the issue
was not resolved , I went to the dealer 4 times to the dealer that time and finally
bring my mixie with out servicing .

I am very much surprised after I called the customer care , why I have to go the dealer
for the service , actually I bought a mixie because it is from Crompton Greaves [may be a good brand every one things ] .

I decided to buy a new mixie or jar , I had lot of bad experience with this mixie .
Before you buy this mixie think 10 times .

Dear Sir,
I have brough a motor pump from aakash engineering company which is situated near station road patna.motor pump model no. is JL 12 HO and serial no. is JDN 10527. I purchased above pump on 15th June 2010.From very first day it is defective.I called service centre at patna but after so many call they pickup the phone and registered my complain which no. is [protected] but till today any service engineer did not come to my home or even bother to call me over the phone about service of the motor pump.Despite my several telephonic call their attitude is very callous and hard.They are not giving any service.even I talked to one Mr.Swapan Bera on his cell no.[protected] on 12th of july 2010.But despite my all efforts no service after sell provided by the company.

My humble and kind request to you to look into the matter and provide me service as soon as possible.

SHIVADHAR LAL
NA 6/14, NEW ALKAPURI
GARDANIBAGH
PO - ANISABAD
PATNA 2
MOBILE NO.[protected]
EMAIL ID- shivadhar.[protected]@sbi.co.in

we had purchased a waterpump on 15 may 2010 but it is not working properly we had complained to the dealer ''oswal sanitary store'' (near ashok vihar) but he is not ready to replace it we had also complained to the company but they are also not giving any satisfactory response to our quiry
its model no is mini master 1 JCPM 11933

Consumer forum Helpline people are useless don't have manner to speak with customer rather then a comman man.This Slogan "Jago Grahak Jago" sucks its useless and its just a Fraud Business to help comman man.Dealer doesnt dare to be afraid of consumer forum,So I think in India people should stop this type of Fraud for helping people. So do the India is Still the developing Country for just a people like consumer forum.

THE TABLE FAN SINCE ITS PURCHASE REMAINS OUT OF ORDER ALTHOUGH YOUR MECHANIC ATTENDED IT MY COMPLAIN NO IS 13539 DT 10.04.2010.MOREOVER IT CAN NOT STAND ON ITS OWN DUE TO DEFECTIVE REPAIRING BY YOUR MECHANIC

Sir,
Please find required detail as under :-
1.Booking Branch :- Jalndhar ( Punjab)
2. Consignment Note No :- 19335614
3. Booking Date :- 09.06.2006
4. Parcel or Dox. :- 13 Boxes
5. Origin place :- Jalaandhar ( Crompton Greaves Ltd.
Khajurla )
6. Receivers full address and Ph. Nos :-
CROMPTON GREAVES LTD.
C/O JEEVAN SHREE AGENCIES
B-2 TRANSPORT NAGAR, KANPUR ROAD.
LUCKNOW, PIN-226012
TIN NO. [protected]
TEL[protected]
[protected]

Regards

I DEPOSITED MY HEAVY DUTY 24" EXHAUST FAN (WITH CRACKED BLADE) ON 08.03.2010 WITH CROMPTON GREAVES AUTHORISED SERVICE CENTRE AT BILASPUR M/S. KISHORI TRADERS FOR REPLACEMENT OF BLADES (UNDER WARRANTY). SINCE 1 MONTH HAS ELAPSED, NO REPLACEMENT OF BLADES IS GIVEN TO ME. MOREOVER THE SPARES ARE NOT AVAILABLE AT RAIPUR AND NAGPUR. THERE IS NO PROPER STOCKING ARRANGEMENTS FOR REPLACEMENT OF FAULTY PARTS AND SPARES BY CROMPTON GREAVES.

HOW THE COMPANY IS MEETING THE SERVICE REQUIREMENTS OF CONSUMERS. IF SPARES ARE NOT MADE AVAILABLE TIMELY, WHY ONE SHOULD PURCHASE THEIR PRODUCTS.