Bose India Complaints & Reviews

I bought a Bose SoundLInk Flex from amazon, seller name Appario, on December 26, 2022. The product has 12 months warranty. As of today, April 19, the product only turns on for 20 seconds and it shuts off.
After searching online for solutions I came to know that this has happened to many customers, and that they are making a scam by only offering an upgrade that I have to pay for and I only get a 10% discount on the new product. They do not take any responsibility for the already failed product, that I have purchased by paying 15 thousand rupees, and now they're suggesting I buy another product from them that is even costlier. I doubt the integrity and reliability of the product and would wish to have this resolved.

I am writing to express deep dissatisfaction with my recent purchase of Bose QC 45 headphones. Despite reporting volume and distortion issues, customer service failed to address my concerns adequately. As a longstanding customer, this experience falls short of the quality and support expected from Bose. Urgent resolution and improved communication are requested....

Dear Sir/Madam,

I purchased Bose QC Earbuds paying INR 21, 999/- on 16th July 2023, in Croma, Vishwamanava Double Road, Mysore. Within 2 months the charging case was broken & I raised the complaint with Croma. I got the estimation of INR 7, 670/- saying it is Physical damage and not under warranty.

I think I am eligible for replacement of the same without me paying anything for the following reasons:
-...

My sport earbuds are not charging. One of the charging pins in the earbuds case seems to have been stuck inside and did not come out.

I got to know from customer support that there is no fix at all that can be provided in such a case.

This is highly disappointing and completely unacceptable that a company like Bose is refusing to provide service for its products.

A product costing INR 20, 000...

Hi,

I had complained for the Bose Bluetooth speakers that I had purchased 6 months back for not getting connected with the Bose app properly.

Once I had registered the complain with your online help center the speakers were collected and returned to me after approximately 15 days time.

But as of date I am facing the same issue.

Attached are the complaint details attached for your...

Dear Bose,
I have purchased the bose soundbar 900 from Bose center which is located in below address : 902, First Floor, 80 Feet Rd, near Sony Signal, 6th Block, Koramangala, Bengaluru, Karnataka 560095, Located in Nexus mall koramangala, But the soundbar is not turning on has it is continuously loading the white color entire bose team and customer support team tried but they failed now they are asking me to get soundbar to service...

For a premium product, the Customer Service has been incredibly poor. It has been more than 2 months since I was promised a replacement but there is no sight of it.

The answer is simply "waiting for replacement shipment to arrive"

Yet, on Amazon.in, the product is available for sale.

For a product with a 12 month warranty, I have not had it in my hand for more than 2 months.

Really...

Spoke to customer service (Shravya) and she suggested I should write this to the Bose escalation team.

Here are the events that led to appalling & disgraceful experience, despite buying lakhs worth of products for past 15 years:

1. I gave my product to Bose service centre - Secunderabad Telangana in Sep-2022. (Refer to attached service receipt)

2. I didn't get a call from the Bose service centre...

Hi
Complaint is from Vishakapatnam
Where do I get my sound touch 20 repaired ?
It refused to sync with my Apple devices
Now there is no power coming on as of today
Your customer care goes unanswered
Please resolve the issue
Your Service is quite poor needless to say....

We purchased Bose 300 soundbar from Ample Retail online store (hyd) on Nov 2023, its just 4 months. Its not working, remote battery was changed and tested not working. Bose sound bar too nothing is coming no sound.
It turns green and turns red.
We registered to complain at bose India, they gave us Kolkatta's number.
We are in BHUBANESWAR, Odisha, and there is no service center.
Bose what up number least responsive...

Hi, I raised a complaint on my Bose Soundsport earphone in December 2022. Since my area is not serviceable I was asked to courier the product to Sri Sai Communications-Hyderabad. My Token number : [protected]. I was told that the replacement 2 weeks of receiving the product. It is close to 2 months now and I have not received the replacement yet. The team just gives the same reply about shortage of supply every time I asked for a response....

I, ankit agarwal had bought sports earbuds from amazon. On opening the box the earbuds were not working and after contacting bose customer care they said the product is faulty and that they will change it. The product was collected after five days on 27/2/23 and till date it has not been delivered. They are saying more 3 weeks. I dont understand that if the product is faulty then who is at fault and why should customer suffer....

I bought bose sports ear buds which were so expensive, just because they are bose. OK, accepted it.
Then after some time the batter back or standby was only 45 mins, what the hell. It should be around 8 hours atleast.
So i mailed to them with the serial number, SN: 077738Z01347164AE.
They replied and gave a steps to troubleshoot, so might be the problem should solve.
I tried everything which they asked to do,...

This is with reference to my Soundsport free WRLS HDPHS which was bought on 15-Jun-2019 from BOSE store in Thane Korum mall.
Issue -
The headphones are not getting connected to any IOS or Android phones and my laptop. As suggested, I tried reaching to the service centre and spoke with one Ms. Shipa and explained her the issue. She said there is nothing which can be done for this product and can be replaced during warranty period...

I had purchased a Bose 900 Soundbar from their showroom in Nexus Mall, Koramangala, Bengaluru in May 22.

Serial number - 082942P13010809AE
Purchase year - 2022
My Pin code - 560100
Address - Electronic City Phase-1, Bengaluru

By end of 2022, I noticed that the soundbar stops working when continuously plugged in for a couple of days. I have to then shut the UPS, take out the power plug and...

Hi Team

I recently purchased Bose Smart sound bar 900 from Croma Serial no: 082942P21676570, Model No:[protected], from Croma Hyderabad.

There was a recent patch released from Bose and while getting updated there is a sudden power cut and further there is white line and sound bar didn’t start and not working.

I took it to service center in Hyderabad and they confirmed me that, it’s a mother...

Hi Bose Team,
Sad to say that ever expected a service center and support like this in my life and when we pay a big amount for this product this values the brand value along with some respect to customer
Sri sai service center, did you (bose) ever seen the place please don't say never seen this will make bose so reputed, I am bose follower from 12 years and ever face any issues i mean to say in warranty out of warranty haa...

I recently faced an issue with my bose subwoofer 700, for which i went to the pune service center to submit it for repair/resolution. the person there just plugged in the power and said motherboard is gone, need a new one. please pay 15k. i was like without opening or debuggin the issue you are charging in advance. ideally fix the device and then charge. what kind of a customer experience is this. i am submitting a 75k device to you and you...

The product went faulty within 3 months of purchase. Biggest disappointment is how they don't have any tracking system to process the complaints. Close to a month now, and they don't know by when they will get the replacement parts....

Dear Team BOSE, It is past 180 Days since getting the confirmation of repair however team has not despatched the items post repair

TVS Electronics Ltd. Mumbai -authorized service centre has very poor customer followup on mail and what's up ....