Crompton Greaves / Cgglobal.com — instant water heater/

Address:

Chennai, Tamil Nadu, 600050

Dear cg global!

Purchase date: 03/01/2016.

Within warranty product failed and corrected in december 2016, changed thermostat as well as heater coll. (What else is their in a heater??

Now may 2018, again the heater failed to heat and your service not even accepting for free verification a nd demanded charges.

Hence decided to open the same myself. A local technician confirmed failure of coil as well thermostat and quoted rs1850 to replace the same with same spares.
I would like to know
1) is this the quality life of your product which troubled within a year and failed within 2 years?
2) is this the response you will be offering to your customer. My previous product of bajaj served for 10 years unhindered.
3) also find enclosed photos your poor quality of products, bold and tank started corroding and posing serious risk to your product users??
4) hope you will respond at least now to with draw this product to rectify and improve yr product quality.
5) require acknowledgement and update for this complaints

T. Dandapani
[protected]