Crowne Plaza — money return in case of cancellation

Address:

New Delhi, Delhi, 110018

Made a ticket to and fro from indigo via make my trip by mistake computer picked up both ways for my family...in which i was supposed to go alone from delhi to raipur, requested the airline with in 3 minutes to indigo on which they refunded my money inr 8769 and provided me he code to speak to customer care at make my trip and also requested for 7 working days to get the money refunded. Well the refund never happened. I called up make my trip and a lady called pratibha attended the call and initially told me for a fine of 300 per person when i softly told that is not in rules she finally agreed to refund but again gave me a tome duration of 6+2 days when i requested to talk to her supervisor and manager she let me hold saying they all are busy... Bust for more than 30 minutes thats absurd.. I dont know why make my trip takes so much of time to refund my own money after their commission settled.