| Address: | Hyderabad, Telangana, 040 |
Respected Sir./Madam, Date: 20.11.2018
CSD Department, India.
Respected Sir.
I had purchased USHA SHRIRAM RO water purifier on 03.04.2018 and the unit was installed on 05.04.2018 by your authorised technician. This particular unit had stopped working on 11.08.2018 after installation. I had launched a complaint on 11.08.2018 and the complaint no. 74124, but no technician turned up; again I had to complaint on 21.08.2018 and the complaint no. 74159. After 3 days a technician came and he told only the membrane had to be changed and they told me that it is not under warranty .hence I had to purchase a new membrane & install it but I had got to face the same problem, Again I filed a complaint on 24.10.2018, The technician of “SURYA AGENCEY, HYDERABAD, TELANGANA” was assigned and he told me, I escalated your problems to my higher authority, and the problem will be solved immediately, but nobody turned up, So I called the technician 2 - 3 times. Even after calling 2 - 3 times no body turned up. I am sorry to say that even after complaining three times the water purifier did not get repaired till date. I believed that the company is famous when it comes to quality but turns out the water purifier itself didn’t work as per the guarantee and moreover the service provided by this company is so poor that even after calling 3-4 times no technician is being assigned and nobody is taking the responsibility to get this sorted. While purchasing the product I had believe that even if the product gets damaged then I can claim the warranty but the service is not up to the mark, I would suggest, request and highly recommendation you to kindly stop accepting these Usha Shriram RO water purifier products by these type of companies who can’t even provide good service rather no service is provided and if you’re accepting then please see to it that the needful is done to the customers ease.
Kindly get this escalated and arrange a technician to fix my problem and if somebody is being assigned kindly ask them to follow up with this issue and get this sorted because that is what their duty is.
I hope you understand my concern and I would request you to kindly look into it, please do the needful.
The information about the RO purifier is as mentioned below:
USHA SHRIRAM OPTIMA RO - Water Filter
Model Name - RO - Optima
Model No. - ROS 1375, Index No. - 27414-D
Design No. - 291212, S. No. - GP 37070570
Date of Purchase - 03/04/2018,
Date of Installation- 05/04/2018
Installed by - Sidra Service Center
Purchased from - URC MCEME Tirumalgiry (Army CSD Canteen), TIN No. – [protected],
Bill No. - 001175
Thank you,
From: Arjun Kumar Sah
M. No. [protected]
Hyderabad, T.S.
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