Ctet — Ctet Fees issue

I made my payment of Rs 500/- for ctet paper 1 through phonepe QR Code. money deducted from bank but still shows incomplete on cbse portal.
i want refund so that i will pay the fee again.
please look into it.
Name- UPASNA
my number- [protected]
transaction date- 20 September 2021
amount- 500/-
Transaction id : T2109201655033339707068
UTR Number :[protected]