CTS — I food card stuck in hdfc atm in marathahalli bangalore

Address: Bangalore, Karnataka, 560037

I apply new card and my balance is credited to the my card when i go for my balance check there my card is stuck, i raise a request in marathhalli branch after 7 days i am not getting my card how can i get my card, if i am, not able to get i need my balace should be back to my hdfc bank a/c, please raise a request for me then i can get my solution for this