Customwatch — different and defected watch received

Address:	Borkali tola, Srifala, 731224
Website:	customwatch.in

I have ordered a watch from custom watch. After delhivery below issues are there which is getting me harazed from that comany:
1) different and defective watch received istead of actual.
2) already mail to the consumer mail id for refund, but no action has been taken and also unable to contact them with their web side mentioned contact no.