D-Mart / Avenue Supermarts — about delivery rejection by delivery person

Dear team,

I am physically handicapped person living alone in my flat. I have first time order on d mart ready app because now due to lockdown and some other reasons not able to move from my place.

I have recd called from your delivery person that he is not given delivery on our place. We have to come in front of colony which is approx 300m from my flat.

I request them that sir i am physically handicapped person not able to carry the bags and walk.

They said that its your problem, if you are not come then we will cancel the order and they return from near by my location.

Dear team, is it the way that in this serious condition your delivery boys are treating the physically challenged people. We are not asking anything for free. If we pay the delivery charges then why we are getting proper service.

Very bad service.