D-Mart / Avenue Supermarts Complaints & Reviews

Every day morning diet/meal kala chana with boiled a senior citizen person as per advise by doctor, we purchase continue from D mart at Kudasan, Gandhinagar in the state of Gujarat Branch it is very poor quality enclosed screen shots for kind ref, also we talk representative of this we not satisfy.

Request to pl provide good quality of all grocery item for our life save....

I have ordered fennel seeds from dmart ready many a times of 200g packs and also brought from stores but those fennel seeds are of poor quality with bees infested within, at first I thought only few seeds might be infected but no as the days are increasing the whole pack of fennel seeds are infected with rarely uninfected ones with black bees and most concerned part is that those fennel seeds have long sticks which piercing deeply into the...

Hi TEAM, geting the Error as " Dmart slot is full from last one week" can this error be resolved asap please. was getting deliver form last two years now cant book the order and have attached the error message below for reference.
HARSHA
[protected]...

Complainant's Details
Name: Khushi Sharma
Age: 20 years
Address: [Please provide your address]
Contact Number: [Please provide your contact number]

Complaint Details
1. Date of Incident: July [Please provide the exact date] and July 11, 2025
2. Location: Dmart, [Address of Dmart store]
3. Nature of Complaint: Unprofessional behavior, lack of communication, and mental harassment...

24th May 2025, bill number 001041
Today your staff in Hoodi screamed at me and my family continuously just because my 2 year old was feeling hungry and chose to open a makhana box and eat some. While I understand there are rules and if you allow one you allow everyone but the behaviour we had to tolerate was not tolerable after we have spent lakhs of rupees in your facilities over the years. Its not like we were openening all packets...

Date of transaction -20th December
Bill no[protected]
Amount -2631.60
The amount got deducted from my bank, however due to network glitch they did not receive the amount. They suggested me to repay the amount and confirmed that double payment will be refunded.
The amount is yet to be refunded, please look into the issue....

Order Number:
[protected]Payment made through UPI)
[protected]Payment made through credit card)
Date: 10 October 2024.

INR 2841 debited to account twice. However, order failed citing reason: Payment failed.

Tried contacting customer support twice. Advised to wait for 5-6 days.
Second time contacted customer support: I was informed payment made through credit card was refunded on...

Today 16/09/2024 I went to DMART A BLOCK AJMER RAJASTHAN STORE for purchasing grocery for a wile month, when I reached @ billing counter one of staff come and tell me you dont take more than two piece from all products, I said I have taken 3-4 pack some products like popcorn small packes and some more only, these is someone in your staff badly behave with me, I don’t like that behaviour to me, I goes Dmart store many times but today worst behaviour of your staff, I immediately cancelled my purchases from your super market, if you understood my complaint kindly take action with immediate effect
Thank you

Yesterday at[protected], me and mom visited dmart located at kanjurmarg west, mumbai: 400078. While we were waiting at billing counter for almost half an hour we got to know that they are not accepting online payments, they are just accepting cash payment and they didn't put any board signs on front, but still we were okay it's fine. Then we move to another billing counter and same after waiting sometime when they were doing there machine...

Full description:
Customer service at the cash counter was very bad. They are not treating in respectful way. I gave 500 Rs note, when I received the balance change, I noticed a 100 Rs torn note. I asked for another note, but the cashier made me to wait for a long time to get that 100 Rs even though she had the change with her. I personally have no problem to wait but the irritating part is she was very rude towards the customers. I noticed the same behavior with another customer standing behind me.

Name of the person in cash counter: Aruna
Date of the incident: 22nd Aug 2024

I am writing to bring to your attention an unfortunate incident that occurred at your Velachery D-Mart store on 06.07.2024 I lost my bag in the store, and although I was able to recover it on next day, I discovered that ₹2700 had been stolen from it.
I am deeply disappointed by this incident, as I expect a secure and trustworthy environment in your store. I kindly request that you investigate this matter thoroughly. It is important...

Subject: Double Debit Issue for Order[protected]

Dear D-Mart Palanpur Customer Service,

I am writing to bring to your attention a concerning issue with my recent purchase from your store. On July 2, 2024, I made a purchase of Rs. 1721 worth of groceries from your store (Order #[protected]. I paid for the order using my debit card. However, despite the payment being deducted from my account, I received...

Hd gala kingkong broomstick purchased two numbers but in bill it mentioned 3 numbers. After reached home when we checked the bill we find it...

Unnecessary border me as theft in dmart saying that I the shoes from mart which I was weared...

Hi Team,

With an utmost disappointment making a complaint that DMart Ready pick up point which is in Wagholi is not ready to refund the amount and making us running from pillar to post.

I am the regular customer of DMart and purchase Goverdhan 1 ltr Milk Pack 3-4 times a week.
Recently I purchased a milk pack on 25/05/2024 which got spoiled however not made complaint with an intention that this would...

Today at around 9 am i bought elaichi banana pack for Rs. 90 from hiranandani powai outlet. went to counter no 2 from right. on presenting a Rs. 500 note the person told me that she doesnot have change and cannot dispense the product. I mentioned that it is her responsibility to get change from another counter and she still showed relutance. Fortunately the customer behind me helped with change and the issue was resolved. in the past also change for amounts of less than Rs.10 has been consistently requested by counter staff and many times i have had to forego 1 or 2 rupees. strangely, the counter person would never accept even Re. 1 less.todays behaviour was highly condemnable and would hesitate to shop at dmart.

Purchased dates from d-mart on[protected], Madurai, Tamilnadu branch, but was really surprised to see insects and worms which was crawling inside the date for which i have attached the pic and i made a video also and after that when i checked the box most of the date's were found with worms or insects, what if someone would have gotten sick by eating such products if something would have happened then who will be responsible for it. That...

Dear Sir/madam,

It is to bring to your attention that company like Dmart ready has not delivered the ordered through their portal. I have made the order on 5th May and scheduled a delivery for 6th morning between 7 am and 10 am which was not done. Their delivery agent called 5 times 9:45 to 9:50 which was missed as I was taking a shower. I called back at 9:52 on the number which was not picked up. Moreover I have contacted the back office as well at the same time and have asked for delivery which was ensured. As no feedback was given I called again at 14:05 and the second representative also assured for the delivery within the same day. Nothing happened and I called again today/ 7th May and asked the representative to give assurance for delivery within couple of hours which is not confirmed and hence asked for cancellation of order. I am still able to see my order as active and cancellation message is awaited.
Order number:[protected]
Order amount: 2441 INR

Request you to take necessary action on such topics so that harassment in such cases should be avoided.

Regards
Paras Joshi

I recently visited D mart.In the luggage storing section I told them to keep my some personal luggage (empty egg box) which is present in a small bag.They simply refused and asked me to keep it in your vehicle or hand it to any person that i know. So i am supposed to walk in the market with bare hands? or i always need to get my vehicle or a friend to hold them outside of mart? What kind of policy is this!...

Dear sir/ madam,

During shopping on the 14/04/2024 7:35 Pm
One of the member from the staff has showing extreme u ethical behaviour along with talk with the unethical way where customer approach is famous in dmart.
My little brother tried a perfume bottle which is open and no where it’s mention as tester or any thing else.
The person has showing abusing language and along with manager behave rudly...