D-Mart / Avenue Supermarts Customer Care
Avenue Supermarts Ltd.
Customer satisfaction rating: 1%
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225
COMPLAINTS

D-Mart / Avenue Supermarts Customer Care

Avenue Supermarts Ltd.

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Address
Anjaneya Cooperative Housing Society Ltd., Orchard Avenue, Powai
Mumbai
Mumbai City District
Maharashtra
India - 400076
Landmarks:Opp. to Hiranandani Foundation School

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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103
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51

Additional info
Customer satisfaction rating
1%
Complaints
225
Pending
0
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

D-Mart / Avenue Supermarts related photos (36)

D-Mart / Avenue Supermarts Complaints & Reviews

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D-Mart / Avenue Supermarts — products not included in the billing system

 Philip T on Oct 20, 2018
Hi
This is regarding the d mart r. T. Nagar. Bangalore branch.
Few of the item are not included in the billing system. On 30 september sunday i visited the rtnagar branch and picked some items, which includes a pair of shoes costing rs.399/-. When i gone for billing the respective billing staff told me that this item (Shoe) is not in the system, so it is not possible to bill this. The remaining items invoiced and paid.
Again on 13 october saturday, i picked the same shoe and the result was same as last week (The shoe is not in the system, so not able to bill).
Today (20...
Complaint comments  Read comments Complaint category Products & Services

D-Mart / Avenue Supermarts — poor service/ no exit option/ no evacuation system

 MouRenee on Oct 14, 2018
This is in regards to the d mart madhapur, hyderabad branch. I experienced a horrible evening when i decided to do shopping at d mart. They have no sense of management and there were no proper evacuation system. Once i was done with the billing on the 1st floor they didn’t let me go down from the lifts that are available but only one small elevator which can contain roughly 8-9 people where there was a queue of 25 people and it was suffocating. On asking they said this is the only exit and they did not let us use the elevator which was continuously going up n down without a single soul in it....
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — money got deducted but have not received back

 nutan3 on Oct 13, 2018
Your billing counter prson at nerul sector 21 dmart swiped my credit card against which he said the "transaction got failed" but amount got deducted. Then again he swiped my card to get the money.in this ay twice the money got deducted. Your person said that money will come in your account but it didnot come. Then i called your person he said he will call me back but till now he has not responded. This behaviour of not valuing customer is annoying one.
Your person name is parmeshwar....
Complaint comments  Read comments Complaint category Credit Cards

D-Mart / Avenue Supermarts — misbehavior

 Kakadiya Kalpesh on Oct 2, 2018
I visited d mart mall at surat sarthana jakatnaka as on 1st october 2018. I want to buy t searts from mall. I select 3 peace in which two are same but one is small n another s large size. I want to check both t seart due to perfect fitting. But your supervisor is not allowed me to carry three t seart at trail room. He said that you try first two then after third at time his behaviour is very rudely. He tell him where is your manager, he replied very rudely that he is available at ground floor. I asked why i am not carry three t seart at one time in trail room. Customer is fool and he will waste...
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — replacement issue

 Rajen Soni on Sep 30, 2018
Dear sir,
Yesterday i was purchased many item in rajkot D-mart (cristal mall)
One item is syska led bulb 💡 18w purchased
I want it replaced 15w
Today i go to your dmart mall and talk with your coustomer care executive he said this item i cant replaced
Executive name is Milan chuchak

Why sir its not replace
If i buy it in amazone they will replace it.

Regards
Rajen sagar...
Complaint comments  Read comments Complaint category Electronics & Appliances

D-Mart / Avenue Supermarts — billed item didn't put back to shopping cart

 Rajesh Kuar on Sep 29, 2018
Hi i visited d - mart bangalore electronic city (Avenue super marts ltd) and shoped for rs. 7102.16 having bill no[protected] dated 28/09/2018. When i reached home and validated the item again billed item then found one item (Gala broom) worth rs 135. Is missing. It's happening continusaly, could you please validate it with store and try to send the same item. To my doorstep.
Regards
Rajesh kumar
Mobile - [protected]....
Complaint comments  Read comments Complaint category Department Stores

D-Mart / Avenue Supermarts — card swiped twice on 2nd august 2018 still the action has not been taken.

 prazie on Sep 18, 2018
This with regards to the amount which was debited from my account due to i iresponsiveness of the staff 1st she swiped the amount 2584.66 at the time of 13.10. Pm the again she swiped the of amount 2600 at the time of 13.11. Pm. I spoke to the manager said your bank has an issue & it would be refunded to you in a week. Now its been almost 1 & half month i have not got any refund & when i checked from my banke they said the amount has been debited & it has been credited to d mart account otherwise you would have got the slip of receipt of failed transaction slip. When i spoke to the manager he said...
Complaint comments  Read comments [1]Complaint category Banks

Dmart — d'mart, ambegaon different types of product

 sumit143143 on Sep 16, 2018
Hello,
I'm a regular customer of D mart.Today i brought a dabur chavanprash from D mart.
When I went home i just recognised that there is some difference between dabur chavanprash package bottle which I brought from D mart and package bottle which I brought previous from medical store...
I just want to know what is the difference between these products..
Its really serious matter....
Complaint comments  Read comments Complaint category Products & Services

D-Mart / Avenue Supermarts — service

 Wahida Syed on Sep 14, 2018
I have ordered online yesterday on 13th sep & today picked up from andheri east pickup point centre but they have not given 2 item which i had ordered also the person told me madam all material he checked. I have cross checked after reaching home with invoice 2 packet was missing i called immediately pickup center but they not helped me. Please help me to recover my 2 items....
Complaint comments  Read comments [1]Complaint category Online Shopping

D-Mart / Avenue Supermarts — not get refund of rs 2417.50 in my bank a/c

 Juglo on Sep 13, 2018
I purchased items of Rs. 2417.50 on date 5-9-18 by cash payment after unsuccessful transaction of swiping SBI debit card, but Rs. 2417.50 is debited from my bank account as it was paid in cash. I called the matter in next day, they answered me that within 7 days you get refund but till today after completion of 8 days after purchasing date, It is not refunded in my a/c ...why ?...
Complaint comments  Read comments Complaint category Other

D-Mart / Avenue Supermarts — tomato catch up kissan refill

 Arun Adalja on Sep 7, 2018
During festival days generally shopkeepers are reducing prices but d mart increased prices upto 50% higher then normal price. Tomato ketch up refill price was rs 75 around 25 th aug and parle toss price was rs 25during janamashatmi prices increase by 50% and current price 110 and 37 respectivly, there is no increase in mrp by the company. Customers are helpless as no authorities can question them....
Complaint comments  Read comments [1]Complaint category Department Stores

D-Mart / Avenue Supermarts — overtime rate including

 kamal@1 on Sep 7, 2018
Sir good evening myself kamal sharma we have purchase items around of 1320 rs amount bill no are ([protected]) and cashier counter r r/155-272 at 8.19 pm. At last in billing process cash counter boy add amount of tshirt (Brick red round neck small size tshirt) which are isolate from bucket i have also said to its not include but he as added amount and put tshirt in his coustody.
Sir this illegle to curroupt product add money in consumer bill. Sir please check the camera or your dmart avenue on counter no3.
Venue - dmart, ring road 1, dindayal upadyay nagar, raipur, chattishgarh...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

D-Mart / Avenue Supermarts — bad quality of mccain product

 Venkatesh subedar on Sep 6, 2018
One day before bought mccain potato cheez shotz from dmart, opened next day evening, it was smelling so badly.
And little flies were also there inside the packet. It's captured in video.
I would not go back there to complaint directly because dmart was far from our area. From next time we won't buy from there. They should not keep stock products....
Complaint comments  Read comments Complaint category Products & Services

D-Mart / Avenue Supermarts — price on the product

 madhu rockinz on Sep 5, 2018
Hi Team,

This is in regards to the fraud that's happening on the customers in D-Mart store.
Address: 8-1, 299/5, Shaikpet Rd, Al-Hamra Colony, Dunks, Toli Chowki, Hyderabad, Telangana 500008.

Today's experience of mine is the worst ever to me.

They collected an amount of 299/- for the bed sheet (Chaddar) that costs 229/- (attached the screenshot of the bill and the cost on the product) and the people did not even care your customers all the time they are just backing your company and doesn't even care for the customer satisfaction, Which is WEIRD.
Complaint comments  Read comments Complaint category Other

D-Mart / Avenue Supermarts — delivery of online order 2960787 dtd 30aug2018

 Jayan193 on Sep 1, 2018
The delivery time was 0700 to 0930 but the delivery came at 1115 hrs and the item tamrind was not in the cart. There was no message to me that this item was not available. I wanted tamrind for cooking the same day hence i had to go to a store to buy it. This is gross negligence and customer had to suffer for it. If you had sent me a message that the item was not available i would have purchased it from elsewhere....
Complaint comments  Read comments [1]Complaint category Food

D-Mart / Avenue Supermarts — loose grains not less than a kg

 Furrukh Patwe-Shaikh on Aug 27, 2018
I am a customer of dmart, koperkhairne branch. Recently there is a new role formed by the management due to which we are not getting less than a kg of loose grains. We are facing inconvienience. Kindly justify the basis on which this rule was implemented. You literally cannot tell people how much they need to buy. Atleast let us get half a kg of loose grains....
Complaint comments  Read comments [1]Complaint category Department Stores

D-Mart / Avenue Supermarts — money drowned two times with my card i pay the bill by hand cash also.

 Ganesh 88 on Aug 6, 2018
Hello sir this is ganesh. Friday evening i made shopping at vizag madhuravada store i draw my card at the store but that billing person said card not working and then i gave the money by hand 2757.45.
2757.45 amount 2 times drowned from my card plz refund my amount. I am intimated at store customer care point but they are not teod immediate respond....
Complaint comments  Read comments Complaint category Credit Cards

D-Mart / Avenue Supermarts — cheating and fraud @ dmart sidapura office

 Harsha Nagaraj on Aug 4, 2018
I paid bill through the debit card.
The amount had deducted two times.
Even if i said many times to the floor manager, he didn't take any action.
I have raised this to the dmart bangalore (Sidapura branch) from last 10 days. Each time they are giving false promise that it will be resolved, but it is not resolved.

Dmart is cheating people. On a daily bases there are 10 to 15 people in the dmart sidapura branch complaining that the amount got detected twice/thrice. This is cheating which is happening in dmart. I still didn't get the amount. Still when i make a...
Complaint comments  Read comments [3]Complaint category Department Stores

D-Mart / Avenue Supermarts — misbehave with me

 Jitendra khubchandani on Aug 3, 2018
Dear sir your staff misbehave with me in ajmer branch on today at billing counter. Sir they are saying me you are not take 2 pecies a same product but your product shelf showing me that scheme is buy 1 and get 1 so why i am not buying same you are not billing kindly providing same in on paper. I a counsumer only. I am very disappoint from your branch.

Your custumer

Jitendra khubhchandani
Mob-[protected]...
Complaint comments  Read comments [2]Complaint category Department Stores

D-Mart / Avenue Supermarts — d mart store @ hennur main road

 Jithu SB on Aug 2, 2018
Hi, i had gone out shopping with my family at the above store mentioned along with my family on the 29th of july. We had found that there were 2 items missing & decided to get back for the same the very next day. They gave me the cash for the equivalent however this was not the issue. Since i had to go back there was a set of toothbrush that had to be returned which was long pending. Trust me i had no clue about the exchange policy until i discovered it on that day. I totally accept my mistake but what about yours???.
You made me return for no fault of mine & as a good gesture you could...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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