D-Mart / Avenue Supermarts — additional charges on returning the product

Address:

Hyderabad, Andhra Pradesh

Hello sir,

I faced the unacceptable service from the dmart store shaikpet hyderabad.
I purchased the product from dmart and went for exchange of the product and they charged 1% on the product value and denied to provide the receipt for 1% charges. But they printed the credit note copy with the total amount but they gave me the amount with 1% deduction.
They refused to give the bill to me so i have taken the photocopy of the bill and return credit note which is attached in the mail.

I asked why dmart is charged for 1% without providing the receipt. They are saying some stories to cover their mistake and i asked for the policy even that they denied.

Finally, i send the feedback to the dmart team and got a call from dmart and offered 1% charges which they charged me. (I have recorded voice with me) i don't know if they are doing transparent business they can provide the receipt for 1%.

After complaining they are ready to refund the 1% so they are diverting this issue.

Sure dmart is doing unofficial transactions on returning the products.

Looting the customers without any records.

Please see the loop of the mail they can't even reply to my emails. So this shows they are hiding their mistake.

Please file the complaint on priority for the dmart avenue supermarket.