D-Mart / Avenue Supermarts — DMart refused to replace a faulty item

Address:

DMart, Karkambadi, Tirupati

I bought 2 mosquito bats from DMart. I was in a hurry so I got the items billed and left.
After reaching home when I checked, one of the bat's was crushed.

Next day I went to DMart to get it replaced or refunded. So I asked the manager why the mosquito bat wasn't checked before giving me. He said that they were busy so they didn't check it.

And then the manager argues that I crushed it after purchasing! Why will I crush something I bought?

While billing, the cashier was throwing our products. It is possible that she threw a water bottle on the bat.

It is easy these days to blame on the consumer. He kept saying that we crushed the mosquito bat!

Is it not their responsibility to sell us good products?