D-Mart / Avenue Supermarts — Educate staff for credit card redemption & excess charge to be refund

Address:

Virar

Dear Team,
I undersign purchase kirana from D mart Virar and while doing payment on counter told to do redeem points from my credit card. Instead of redemption of points the Dmart office boy wipe my credit card and payment deducted from my credit card balance and charge are applied.

The matter raise with manager and explain the story. The manager rudely tell me that there is no option for redemption of points in D mart.
It is suggested to educate staff and manager.How to talk and resolve the complain

Regards
customer
Darshan bokade
Mobile [protected]