[Resolved] D-Mart / Avenue Supermarts — Items not delivered and Dmart is not initiating the refund

Siddhartha Pal

Address:

Gokhalenagar, Pune

My ordered items (order no.[protected] was due to be delivered on 30.03.2021, Tuesday. However till Saturday they have not delivered the items. Everyday they are making fake promises of delivering it next day and keeping me hanging. Today also the customer service boy told that it will be delivered till today evening. They are not even accepting the request of cancelling the order. People are very unprofessional at this place

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Apr 4, 2021

Complaint marked as Resolved

Today (Sunday, Apr 4, 2021) they have cancelled my order and initiated the refund after I again called them to do so. However, I found the customer service people of DMart highly unprofessional. There is no problem with the delay. Problem is they are too reluctant of informing that the order delivery might be delayed. Everyday they made fake promises of delivering the same day whenever I called.

D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.