D-Mart / Avenue Supermarts — Kimia Crown Dates

Address:

AIR Bypass Rd, Bairagi patteda, Tirupati, Andhra Pradesh 517501

Sir,

I have purchased Kimia Crown date at Dmart having branch at AIR Bypass Rd, Bairagi patteda, Tirupati, Andhra Pradesh 517501 on September 26, 2020. After opening the sealed box of the dates I found out that such product was fungi infected and it was oily and sticky also which made the product not fit for consume.

I did contacted the customer care of kimia dates where the customer executive initially suggested "you can wash and eat the dates" - surprised by their reply I even sent them the images and video of the product through whatsapp to verify that such consumption is fit.

The customer executive said they will send their executive person and will refund me the price of the product. (implied meaning of - such product was actually fungi infected)

It's been more than 72 hours when I initially contacted them - Neither I received my refund nor I did receive any call from them - such a worst customer service.

The point here is it's not just Rs.199 which I have paid for the product but the thing this how falsely they make the appearance of the product and they even don't care about the customers. It's also the Goodwill of the Dmart which is deteriorating by selling such worst products.

I'm attaching the Photos, videos of the fungi infected product - which I have already sent them along with the proof that I have purchased such product from Dmart (Bill attached).

I really pissed off by their response and also wasting my time. If I didn't receive any call back or reply from either of you guys within reasonable time I will be making an official complaint on consumer helpline.gov.in and also the district consumer forum drawing both of you parties to the court - If I didn't receive a proper response from you.