D-Mart / Avenue Supermarts — One Crate on Order 20528595 was not delivered

Address:

Vikas Nagar, Dehu Road, Pimpri Chinchwad, Pune-412101

I, Rahul Bhagat am a resident of Ravet, Pune (412101) and raised an online order with Order ID 20528595 on 5th Sep 2020 for some of the grocery items. The promised delivery date was 9th Sep 2020 which was acceptable to me and hence I confirmed the order with pre-payment which includes delivery charges of Rs. 129.45.

On 9th Sep 2020, I received the message saying that the order will be delivered today. But, to my surprise, neither I received any call or my delivery on 09th Sep 2020.

On 10th Sep 2020, I tried calling DMart call center on[protected] multiple times, but the call was not getting connected. At last, I received the call saying that your order is getting delivered, but when I reached for the delivery there was only one CRATE(ID[protected]) available for delivery. Delivery person was Mr. Anshul (Mobile# [protected]). Since there was only one CRATE, I rejected the delivery and the delivery person promised me to deliver the entire order by End Of the Day on 10th Sep 2020. Again, no further call was received till the end of the day and the order was not delivered.

On 11th Sep 2020, I personally visited D-Mart store to enquire about the order, but got to know that the order is already dispatched from the store. I got the order delivery this time but again one create (CRATE ID#[protected]) was missing. The delivery person spoke to his manager and got a message that the remaining CRATE will be delivered on the next day i.e. 12th Sep 2020.

On 12th Sep 2020, I didn't receive any message and no deliveries also. When enquired, got the message that the delivery will be done on that same day i.e. on 12th Sep 2020.

On 13th Sep 2020, we called the delivery person Mr. Hemant and got the number of Mr. Vijay Ghante. Mr. Vijay informed that the order is already out for delivery and will be delivered today. But again no delivery till evening on 13th Sep 2020. So I called Mr. Vijay Ghante and got the contact details of Mr. Pavan, who is reporting manager of Mr. Vijay. This time Mr. Pavan informed me that I need to raise a complaint with the call center and then only the order can be delivered.

Hence raising this complaint to bring your notice about this issue. I request here to cancel the delivery charges and look into the issue on priority.

We sent three emails to customer care but did not receive any reply.

Thanks and Regards,
Rahul Bhagat
Mobile: [protected]