D-Mart / Avenue Supermarts — online delivery

Address:

Gandhinagar sector 26

We had placed an order on dmart app for home delivery. The delivery was scheduled to be made on saturday 09th of may 2020 based on the time slot available but it was not delivered. We waited till sunday 10th of may 2020 and then in the evening they sent us a message that the order will not be delivered due to restrictions.
1. The restrictions were in place from sunday the 10th and not on saturday.
2. They could have delivered the order on saturday or should have conveyed it to us in advance.
3. The store was open on saturday hence it was possible for them to deliver.
4. We had placed the order on 6th of may which was 3 days in advance.
5.in case they knew that they would be unable to deliver the goods they should have cancelled the order or rather not have taken the order in the first place
6. The store is less than half a kilometer away from our house.