[Resolved] D-Mart / Avenue Supermarts — regarding dmart ready online order number 14867166

Yogeshanuvadia

Address:

Pune (Maharashtra)

Hello d-mart ready team,

This is regards to dmart ready confirmed online order number 14867166

I have placed an online order #14867166 for groceries via dmart ready app on 10-may-2020. The order was supposed to be deliver on 11-may-2020 however it has not been delivered yet i. E.14-may-2020.

There is no response from d-mart even after multiple calls on [protected] or [protected]

I understand that there could be a delay or cancellation of my order due to restrictions or high demand of groceries delivery but there should be proper way of communication/update regarding the online order and also there should be an option available in d-mart ready app to cancel the online order if not deliver within committed date/timeline.

Kindly look into the issue and resolve it on priority basis.

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May 20, 2020

Complaint marked as Resolved

On 20 May 2020, finally the second online order has been delivered however first order was canceled by d-mart. Thnx D-Mart Team

D-Mart / Avenue Supermarts customer support has been notified about the posted complaint.