D-Mart / Avenue Supermarts — Staff behaviour

Address:

Raigad, Maharashtra, 410209

I visited my nearest d mart store at panel navi Mumbai. I purchased seven items. Went for billing at the last counter. She refused to bill first saying that it is a counter of billing for up to 10 items when I counted the items and showed that it is less than 10 she billed it but argued me. It is to remind you that the counters were empty. I called the manager on duty. On that an employee namely mr. Sandeep sharma came to me and he said that he is the senior most employee of the mart . When I asked that why would you not bill a customer if his goods for billing is 12 to 14 in quantity and the billing of 10 or less article is empty while the other counters are empty. On saying so mr. Sharma shouted and repeatedly said that every thing is written on the display bord and it is the rule of the company. First I wish to know in the reply mail of yours at my email [protected]@yahoo.com whether you or your organisation are meant for consumer and his help or you have ordered your employees to harass the customers. If harassing is your motto no problem but if it is a consumer friendly organisation and you wish to be on the good book of consumers these behavior must be improved. Because there is no scarcity of super markets in the city. Hope u understand it better.
One thing is worth to mention that my last complaint regarding barcodes is still pending and has not been sorted out yet by the same store. Because I am a frequent visitor at the same store I am doing this complaint. Plz take care.