Subject: Double Debit Issue for Order[protected]
Dear D-Mart Palanpur Customer Service,
I am writing to bring to your attention a concerning issue with my recent purchase from your store. On July 2, 2024, I made a purchase of Rs. 1721 worth of groceries from your store (Order #[protected]. I paid for the order using my debit card. However, despite the payment being deducted from my account, I received a message from your store stating that the payment had not been received and requesting me to make the payment again.
I have already been debited for the amount once from other account via upi and I should not be asked to pay again. I request your immediate attention to this matter to resolve the issue and refund the extra amount debited.
My order details are as follows:
- Order Number:[protected]
- Date: July 2, 2024
- Amount: Rs. 1721
Please investigate this matter and take necessary steps to rectify the error. I appreciate your prompt attention to this issue, and I look forward to hearing from you soon.
Thank you for your time and assistance.
Sincerely,
Kapildev vasarambhai solanki
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