| Address: | 400080 |
| Website: | www.dmartindia.com |
Re: d’mart, mulund west, mumbai.
I am a regular customer of d’mart, mulund. They have express checkout counter where the quantity is limited to 10. They have differenciated between quantity and items.
And the express check out says upto 10 quantity. If you buy 11 numbers
Of one item you are disqualified to use this checkout.
But alas! It does not happen. The cashiers apply their own rules as also the team managers, supervisors, managers etc.
I like to take advantage of the express check out, so i limit my purchases to 10 or less.
Today i bought some goods from their mulund store as under:
C m no. 03-0196 date 23/09/2016 time:03:56 pm
Both the two customers before me were having more
Than 10 quantity, so i told the cashier not to entertain
Customers with more than 10 quantity. The first one was
With his wife and started arguing. The customer just in front of me
(Who was also having more than 10 quantity) advised him to
Plit the items into two and do the checkout, to which the
Cashier, correctly and boldly, objected and requested the customer
To go to other counters. The customer caught hold of a supervisor
Or manager by name shri ganesh chorghe and started arguing. I
Requested the cashier to do my checkout when the other customer
Agreed to take out excess quantity and asked for checking out.
I was checked out after him and as directed by shri ganesh chorghe
The cashier must have checked out the other customer (Couple) who
Had more than 10 quantity.
I request d’mart to verify if double checkout was accorded to this couple
Who had more than 10 quantity as this defeats the very rule laid down
By d’mart.
Altrenatively i suggest to scrap their rules.
They may like to verify if there are other rules also which are also flouted
By their own people, so that they may consider scrapping them too!
They have an act formula which is a tall claim and the above are against act.
I had made 4 complaints in the past directly to d’mart.
Reference no: d-f/mah/mum/mul-7782
Reference no: d-c/mah/mum/mul-7372
Reference no: d-c/mah/mum/mul-2942
Reference no: d-c/mah/mum/mul-2972
Since i have a grievance again, i thought i should make some other approach!
Yours faithfully,
N v sarma
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