D-Mart / Avenue Supermarts — unable to place order - ticket # 416198 & 441549 -

Address:

Avenue Ecommerce Ltd., Anjaneya Co. Op. Hsg. Soc. Ltd. Orchard Avenue, Opp. Hiranandani Foundation School, Powai, Mumbai - 400076

I have been trying to get in touch with DMart Customer care via emails and over telephone seeking their intervention/assistance in helping me complete my online purchase order for over 2 weeks but I am not getting any response from them. Given below is the entire chain of email correspondence with them.

Second instance: Ticket Received #441549 - Unable to place order

Anil Pais
May 10, 2020, 9:58 AM (2 days ago)

To DMart

I suppose this is your standard response to every email received by you because I had submitted a similar email to you about 3 weeks ago and I am yet to receive a response from you.
This makes me wonder if you have too many customers and hence don't bother if you loose a few along the way.
Just to let you know, I have been a regular customer of Dmart since 2008 when your outlet opened in Malad west. Now on account of the lockdown, I thought I will shop online from you, but there doesn't seem to be any support from yo, which only goes to prove that you have really grown and don't have time for your customers/patrons.

Anil Pais

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DMart Customer Service via freshdesk.com
Sat, May 9, 9:01 PM (3 days ago)

To me

Dear Anil Pais,

Thank you for writing to us. Kindly note that we have a high volume of email queries on a daily basis. While we do our best to respond to all our customer queries, we may not be able to do so in a timely manner.

Thanks,

Customer Service Team,

www.DMart.in

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Anil Pais
Sat, May 9, 9:30 PM (3 days ago)

To DMart

We have been trying to place an order for the past 2 weeks but unable to obtain a time slot either for home delivery or pick up. Please help. My contact number is [protected].

Thanks
Anil Pais.

First instance: Ticket Received #416198 - Unable to choose pickup date and time

Anil Pais
May 4, 2020, 10:42 PM (8 days ago)

To DMart

Hello team, still awaiting a response/call back from you. . . .unless of course you are disinterested 😳.

Regards,
Anil Pais

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Anil Pais
Thu, Apr 30, 3:41 PM (12 days ago)

To DMart

Hello team,

Have been trying your number all morning and afternoon, but unfortunately it's extremely difficult to get through to you. Hence will appreciate if someone from your office could call me on [protected].

Thanks,
Anil Pais

[protected]

DMart Customer Service via freshdesk.com
Thu, Apr 30, 7:09 AM (12 days ago)

To me

Dear Anil Pais,

Thank you for writing to us. Kindly note that we have a high volume of email queries on a daily basis. While we do our best to respond to all our customer queries, we may not be able to do so in a timely manner.

If you need urgent attention, we request you to call our Customer Service Team at[protected]. Our business hours are from 8:00 AM to 5:00 PM on Monday to Saturday.

Thanks,

Customer Service Team,

www.DMart.in
416198:474193

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Anil Pais
Thu, Apr 30, 7:08 AM (12 days ago)

To customerservice

Hello team,

I have finalised & selected the items I need to purchase, but while checking out I'm unable to select the delivery option, even though I'm willing to pick it up from any of your pickup points in my vicinity (as home delivery is unavailable). Not sure why everything is showing as unavailable even 3 days in advance. Please can you assist.

Thanks,
Anil Pais