I am writing to formally lodge a complaint regarding a highly distressing incident with my recent order placed through the D-Mart Ready App.
Order Date: 4th January 2026
Scheduled Delivery Slot: 4th January 2026 (7:30 PM – 10:00 PM)
Rescheduled Delivery Slot: 5th January 2026 (7:30 PM – 10:00 PM)
Actual Delivery Attempt: 5th January 2026 at approximately 3:00 PM
Despite rescheduling, the delivery was attempted outside the agreed time slot. During the process, I was asked to make a cash-on-delivery payment of ₹2720. The payment link shared by the delivery person was non-functional, and despite repeated requests, only the same invalid link was resent.
Subsequently, the delivery person insisted that I transfer the amount to a phone number he claimed was registered with D-Mart. Under pressure, I made the payment. However, after receiving the money, he stated that the payment was not processed and took back all the ordered items.
This incident amounts to fraud and harassment, and I am extremely disappointed with the conduct of the delivery staff.
Details of the Delivery Person:
Name: Khan Yusuf Abdul Rehman
Phone Number: [protected]
Location: Dombivli
Incident Timestamp: 5th January 2026, 3:00 PM
I kindly request D-Mart to:
Initiate an immediate refund of ₹2720 paid under this fraudulent circumstance.
Investigate the misconduct of the delivery person involved.
Ensure such incidents do not recur, as they severely damage customer trust.
I look forward to your prompt response and resolution of this matter.
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