D-Mart — Double payment issue and given treatment by local dmart officials

Address:

Pune, Maharashtra

I made a transaction of 516.70 rs on 15 aug 2015 by debit card but the machine at the counter not generated any slip but i got the deduction message from my bank though the counter boy and the cash manager (Named "raj") fource me to do the another transaction by saying that amount will be refunded within hour if not then call your bank and raise a complaint, i go through the process call bank email them as per their process and after 5 days (On 22 aug) i got mail from my bank that both the payments are successfully made to dmart account. That means dmart receives the double payment, between this period dmart account section got the payment twice in their account by the didn't call or try to contact. I went to dmart on 22 aug and enquire for the same and give a written compaint to dmart office also. But i got no reply and no cash back in my account up to 9-10 sept, i again go to dmart and talk to branch store manages (Named mr. Siddique). He told me that he will personally take a look in it but again on 22 sept i got call from dmart account department (Person named "raju") saying that they made the transaction on 11 sept and told me to again contact to my bank and ask for the transaction and he didn't give me any transaction no, is it possible that anyone made transaction on 11 sept and since 22 sept it will not get credited to customer account?