Complaint registered on 7th July
Your website is pathetically designed, service request providers state of service is not mentioned which creates a lot of confusion.
10th July (after 3days your service person comes for service)
He diagnosed the issue with inner unit PCB. Said it will come within a day.
I keep following for delivery, took 4 days to deliver a part from ghaziabad to Delhi.
14th July the part arrived along with another serviceman, he said the issue is with outer unit PCB. The service guy took the original PCB with him while assuring me a new one would come within 1-2 days.
I keep following up with "Unique Cool Point " (the allotted service provider) everyday! They're unprofessional, confused and lack information. It has been 13days and no one knows if the part has even been shipped or is available at the warehouse. If it's not available, I should be informed so and then given an estimated date of repair. Why is the onus on the customer to first be annoyed with a bad product, then struggle with pathetic websites and customer care number and then keep waiting and following up without a ray of hope!
Your customer care keep directing me to the branch office number that no one picks up. Then they say I'll get a call back which I never do. Today was the 7th time they assured me of a callback from backend. 7th Time!!! No one has reached out either via mail or call or even a text. Does the responsibility of the company end post sale??
I regret my decision as a consumer of buying Daikin. Voltas or Lloyd both have such fast resolution process, why Daikin is failing to do so is beyond me.
Pls ensure parts availability with an estimated date, else buy back your product from me at the cost bought. I do not want any association as a consumer with Daikin. It's frustrating. Was this information helpful? | 
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